Terms & Conditions

BokSquad Online Terms and Conditions

WELCOME TO BOKSQUAD

BokSquad is SA Rugby's premium digital membership platform, offering exclusive content (match highlights, behind-the-scenes footage, player interviews), fan rewards (ticket access, prize draws, partner discounts), and interactive features for supporters of all SA Rugby national teams.

1.TERMS OF USE
By installing, accessing or using the BokSquad platform and any associated websites, mobile applications, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (together, the "BokSquad Services”), you are entering into a binding agreement with the South African Rugby Union (“SA Rugby”, "we", "us", “our”), in South Africa.

By using the BokSquad Services, you accept and agree to be bound and abide by these terms. If you do not agree to these terms, you must not access or use the BokSquad Services.

The BokSquad Services are offered and available only to users who are 18 years of age or older. Users under the age of 18 are not permitted to access or use the BokSquad Services under any circumstances, including with parental or guardian consent. We reserve the right to suspend or terminate any account where we have reason to believe the account holder does not meet this age requirement.

By using the BokSquad Services, you represent and warrant that you meet the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the BokSquad Services.

These terms include and incorporate our Privacy Policy https://springboks.rugby/privacy-policy, which explains how we collect, use and store your personal data in connection with your use of the BokSquad Services, including data collected through your subscription, account registration, and engagement with BokSquad content.

By accepting these terms, you acknowledge and agree that SA Rugby may share your personal information with, and authorise the processing of your personal information by, Planet Sport Limited and other third-party service providers, suppliers, billing aggregators, mobile network operators, payment gateway providers, and other partners engaged by SA Rugby from time to time in connection with the delivery, administration, operation, and improvement of the BokSquad Services ("Authorised Processors"). Such processing will be carried out: (i) in accordance with our Privacy Policy https://springboks.rugby/privacy-policy,  (ii) only to the extent necessary for the legitimate purposes for which the BokSquad Services are provided; and (iii) subject to appropriate data processing agreements or equivalent contractual safeguards, as required under the Protection of Personal Information Act 4 of 2013 ("POPIA") and any other applicable data protection legislation. SA Rugby remains responsible for ensuring that all Authorised Processors handle your personal information in a manner consistent with your rights and our obligations under POPIA.

We may revise and update these terms from time to time. Unless otherwise required by applicable law or stated in the relevant notice, all changes are effective immediately when we post them, or on such later date as may be specified in the notice, and apply to all access to and use of the BokSquad Services thereafter. Where practicable, we will provide you with advance notice of material changes via email or an in-app notification.

Your continued use of the BokSquad Services following the posting of revised terms means that you accept and agree to the changes. You are expected to check this page regularly so you are aware of any changes, as they are binding on you.

We do not guarantee that the BokSquad Services, or any content available through them (including match streams, exclusive video content, and editorial material), will always be available or be uninterrupted. You are responsible for any devices, software and services needed to use the BokSquad Services. We do not guarantee that the BokSquad Services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for your use of the BokSquad Services, including when we communicate with you by text, email or other means that you choose.

We may suspend or withdraw or restrict the availability of all or any part of the BokSquad Services for business and operational reasons, including during maintenance windows or where required by content licensing obligations. We will try to give you reasonable notice of any suspension or withdrawal.

The content on the BokSquad Services - including match statistics, editorial articles, video content, and player information - is provided for general information and entertainment purposes only. Although we make reasonable efforts to update the information on the BokSquad Services, we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or up to date.

You are responsible for ensuring that all persons who access the BokSquad Services through your account, internet connection, or device are aware of these terms and other applicable terms of service and that they comply with them. BokSquad accounts are personal and non-transferable.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you by an update to these terms if this happens and we will ensure that the transfer will not affect your rights under this agreement, including your access to BokSquad content for any remaining subscription period.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at boksquadsupport@sarugby.co.za

2. OFFERS AND BOKSQUAD SUBSCRIPTION

The benefits, rewards, offers, and promotional features made available to BokSquad subscribers — including but not limited to ticket access, prize draws, partner discounts, exclusive content, and any other subscriber perks — are subject to change, variation, withdrawal, or substitution at any time, and may not be available in all regions or at all times. SA Rugby reserves the right to modify, suspend, or discontinue any benefit or offer at its sole discretion, without prior notice. The availability of any specific benefit or offer does not form part of the core subscription entitlement and does not, of itself, entitle any subscriber to a refund or credit where such benefit or offer is varied or withdrawn, except to the extent required by applicable law.

To access the BokSquad content and services you must complete the registration process available at https://springboks.rugby/subscription/join

We reserve the right to verify your identity at any time (including by using third parties, which may keep a record of that information). We reserve the right to conduct checks against any of the details provided by you to us in your registration. If you fail to provide evidence of proof of age or other requested information this may result in the denial or suspension of the subscription service.

Following registration and selection of your subscription/payment method and authentication, you will be provided with access to the content and service. 

You are responsible for all actions taken in regard to the subscription services that are taken using your login credentials; this includes charges incurred, information lost, stolen or misused. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us boksquadsupport@sarugby.co.za

Membership Options

Daily Mobile Subscription – R5 per day

  • Available to customers on Vodacom, MTN, Cell C, and Telkom.
  • Charged at R5 per day, billed directly to your mobile account or deducted from prepaid airtime.
  • Subscription renews automatically daily unless cancelled.
  • Billing is handled by authorised billing aggregators and mobile network operators.

Voucher-Based Annual Membership – R249.00

  • BokSquad vouchers may be purchased through authorised retailers or partners.
  • Each voucher contains a unique PIN, redeemable for 12 months’ access to BokSquad.
  • Redemption URL: https://springboks.rugby/subscription/join

Voucher terms:

  • PINs are single-use and non-transferable once redeemed.
  • Vouchers are non-refundable unless required by law.
  • Lost or unused voucher PINs cannot be replaced.

Monthly & Annual Credit Card Memberships

Credit card memberships are available to South African and international users:

  • Monthly Membership: South Africa R50.00.
  • Annual Membership: South Africa R249.00. International US$69.00 (Introductory offer of US$49.00 in 2026)
  • Payments are processed via secure third-party payment gateways.
  • Subscriptions renew automatically unless cancelled prior to renewal.

Cancellation of membership is subject to the payment cancellation policies of the mobile network provider or payment gateway service provider. You must satisfy yourself regarding these cancellation policies before taking up any subscription or membership.

Network Unsubscribing

Members wishing to cancel their BokSquad membership billed through a mobile network operator may use the following USSD codes:

• Telkom: *179# 

• MTN: *123# 

• Vodacom: 135181# 

• Cell C: 1331#

Alternatively, successfully subscribed users may follow the unsubscribe instructions provided in the subscription welcome SMS sent to their mobile number.

Once the cancellation has been processed, you will receive an SMS confirming that you have been unsubscribed from the service.

We are entitled to take any action we consider appropriate, including removing or suspending your account and the subscription services if we detect any suspicious activity concerning your account including but not limited to engaging in illegal or fraudulent activities, supplying or attempting to supply false or misleading information, or making a misrepresentation to us, selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any reward, benefit or service other than in accordance with these terms.

Billing and Auto renewal

By purchasing a subscription to BokSquad or any other subscription service, you agree to the applicable fees, billing frequency, and payment method selected at the time of subscription.

  • Auto-Renewal: Automatic renewal is not available on all subscription channels. Where your chosen subscription channel supports automatic renewal, your subscription will renew automatically at the end of each billing cycle unless you cancel prior to the renewal date. Subscribers billed through a mobile network operator, app store, or third-party payment provider should refer to the applicable terms of that channel to understand whether and how automatic renewal applies to their subscription. Where automatic renewal is not supported by your chosen subscription channel (including, for the avoidance of doubt, voucher-based memberships), your access to the BokSquad Services will cease at the end of the applicable subscription or voucher period unless you actively renew or purchase a new subscription.
  • Billing Authorisation: You authorise us, or our third-party payment providers, to charge your selected payment method on a recurring basis for all applicable subscription fees, including any renewal periods, until your subscription is cancelled.
  • Notice of Renewal: Where required by applicable law, we will provide you with advance notice of any material changes to your subscription, including pricing changes or renewal terms.
  • Cancellation: You may cancel your subscription at any time by following the cancellation process made available through the BokSquad Services or via your applicable mobile network operator or payment provider. Cancellation will take effect at the end of the current billing cycle, unless otherwise required by law.
  • No Partial Refunds: Subject to your cooling-off rights and applicable law, no refunds or credits will be provided for any partial subscription periods or unused services following cancellation.
  • Price Changes: We reserve the right to change subscription fees from time to time. Any such changes will be communicated to you in advance and will apply from the next billing cycle. Your continued use of the subscription service after such notice constitutes acceptance of the revised pricing.
  • Third-Party Billing: Where your subscription is billed via a mobile network operator, app store, or third-party payment provider, additional terms and conditions may apply. You are responsible for reviewing and complying with such terms.

Cooling off

Where you have concluded a subscription for the BokSquad Services through an electronic transaction, you are entitled to cancel such transaction without reason and without penalty within five (5) business days after the date of:

  • the conclusion of the agreement; or
  • the date on which the services were first made available to you,
    whichever is later.

To exercise your right of cancellation, you must notify us in writing using boksquadsupport@sarugby.co.za

On valid cancellation within the cooling-off period:

  • we will refund any payments received from you in respect of the relevant subscription, within 30 (thirty) days of receiving your cancellation notice; and
  • you will remain liable for any reasonable costs incurred by us in providing access to the services prior to cancellation, where permitted by law.

This cooling-off right does not apply where you have expressly consented to the commencement of the services during the cooling-off period and acknowledged that you may lose your right to cancel once performance has begun, to the extent permitted under applicable law.

Where a subscription is concluded for a fixed term, you may cancel such subscription at any time by providing at least 20 (twenty) business days’ notice, subject to any reasonable cancellation penalty permitted under the Consumer Protection Act.

3.INTELLECTUAL PROPERTY 

We are the owner or the licensee of all intellectual property rights in the BokSquad Services and all content made available through them, including but not limited to match footage, player imagery, editorial content, data, graphics, logos, and audio-visual material. Those works are protected by copyright laws and treaties around the world. Nothing in these terms intends to transfer any such rights to, or to vest any such rights in, you. All such rights are reserved. You may not take any action to jeopardize, limit or interfere with our or the licensors’ rights.

You must not use any BokSquad content (including video clips, images, match data, or editorial material) for commercial purposes without our prior written consent.

If you print off, copy, download, share or repost any part of the BokSquad content in breach of these terms, your right to use the BokSquad Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The “Springbok” name and all related names, logos, product and service names, designs, and slogans are owned by and/or are trademarks of the South African Rugby Union.  You must not use such marks without the prior written permission of the South African Rugby Union.

4. LINKS TO OTHER SITES

The BokSquad Services may link to or allow you to use third-party websites, downloadable materials, content, social networks, or other digital services (together, “third party services”). These third parties may have separate terms and conditions or privacy policies that you should review and understand before using them. We do not endorse and are not associated with any of these third party services.

We have no responsibility for any loss or damages arising from or related to these third-party services.

5. VIRUSES

You are responsible for configuring your devices, information technology, computer programs and platform to access the BokSquad Services. You should use your own virus protection software.

You must not misuse the BokSquad Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with the BokSquad Services or any part of it. You must not attempt to gain unauthorised access to the BokSquad Services, the server on which the services are stored or any server, computer or database connected to the BokSquad Services or any other equipment or network connected with the BokSquad Services. You must not interfere with, damage or disrupt any software used in the provision of the BokSquad Services or any equipment or network or software owned or used by any third party on which this service relies in any way. In the event of such a breach, your right to use the BokSquad Services will cease immediately.

6. TEXT OR DATA MINING OR SCRAPING 

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the BokSquad Services or any content available through them, for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

  • any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the BokSquad Services or any data, content, information or services accessed via the same.
  • any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

7. UNAUTHORISED USE

You must not use a virtual private network ("VPN"), proxy server, IP masking tool, DNS spoofing service, or any other technology or method designed to disguise, alter, or misrepresent your geographic location for the purpose of accessing the BokSquad Services or any content available through them in a jurisdiction or territory in which such access is not authorised ("Circumvention Tools"). The BokSquad Services, including certain content and features, are subject to territorial licensing restrictions. Accessing geo-restricted content using Circumvention Tools may infringe third-party intellectual property and content licensing rights and constitutes a material breach of these terms.

SA Rugby reserves the right to: (i) use geo-location detection technology and other technical measures to identify and block access via Circumvention Tools; (ii) immediately suspend or terminate your account and access to the BokSquad Services without notice where we have reasonable grounds to believe you are using Circumvention Tools; and (iii) report such activity to the relevant content rights holders or regulatory authorities where required.

Without limiting the generality of the provisions above, where SA Rugby has reasonable grounds to believe that a user has used Circumvention Tools or has provided inaccurate location or registration information in order to access the BokSquad Services at a domestic (South African) subscription rate when a different rate would otherwise apply based on the user's actual location, SA Rugby reserves the right, in its sole discretion and subject to applicable law, to: (i) suspend or restrict the user's access to the BokSquad Services pending resolution of the pricing discrepancy; (ii) require the user to migrate to the applicable subscription plan for their jurisdiction and pay the applicable rate from the date on which the discrepancy is identified; (iii) charge the applicable rate with retrospective effect from the date on which Circumvention Tools or inaccurate location information were first used, and recover any shortfall from the user's registered payment method; and/or (iv) terminate the user's account. SA Rugby accepts no liability for any interruption or loss of access arising from enforcement action taken pursuant to this clause.

Termination or suspension of your account pursuant to this clause will not entitle you to a refund of any subscription fees paid, except to the extent required by applicable law. SA Rugby accepts no liability for any failure to deliver content or services where such failure results from your use of Circumvention Tools or your access from an unauthorised territory.

With respect to the BokSquad Services (which includes content), you may not, and may not allow third parties, to:

  • Use the BokSquad Services for any purpose that is unlawful or prohibited by these terms;
  • Delete or change any copyright, trademark, or other proprietary notices;
  • Attempt to obtain ownership or title to the BokSquad Services, including the content;
  • Use, copy, distribute, republish, display, disclose, upload, post, or transmit the BokSquad Services in any commercial manner;
  • Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the BokSquad Services, or combine them with, or incorporate them into, any other programs or services;
  • Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the BokSquad Services;
  • Attempt to disable, damage, overburden, impair or gain unauthorized access to the BokSquad Services, or any user accounts associated with the BokSquad Services.

8.LIMITATION OF LIABILITY

You acknowledge that we are not responsible for any losses or costs incurred by you while using or attempting to use the BokSquad Services, including damage to your device or loss of data, costs incurred while accessing (or attempting to access) BokSquad content (including where content is unavailable due to territorial restrictions or rights licensing limitations), payments towards internet and broadband access, or any additional expenses incurred by you (including charges imposed by your network service provider).

We provide the BokSquad Services “AS-IS” and without any warranties. We disclaim all warranties of merchantability and fitness for a particular purpose. We do not warrant or make any representation that the BokSquad Services will be accurate, reliable, uninterrupted or error free, that defects will be corrected, or that the BokSquad Services are free of viruses or other harmful components. You assume total responsibility related to your use of the BokSquad Services. Your sole remedy against the South African Rugby Union for dissatisfaction with the BokSquad Services is to cancel your subscription and cease your use of the service.

Nothing in these terms excludes liability to the extent that such liability may not be excluded under applicable law, including the Consumer Protection Act.

9.GENERAL

We make no representation that the BokSquad Services are available in all countries. You are responsible for compliance with applicable local laws in the country from which you access the BokSquad Services.

By using or accessing the BokSquad Services, you

  • consent to the use of electronic communications in order to conclude contracts and communicate with us;
  • consent to the electronic delivery of notices, policies and records of transactions initiated or completed by you online; and
  • acknowledge that you have access to the necessary software and hardware to receive electronic records from us in connection with transactions initiated or completed by you using the BokSquad Services.

Should you wish to make a complaint to us in respect of the BokSquad Services or other matter, please contact us by emailing boksquadsupport@sarugby.co.za

Our service provider, Planet Sport, is a member of WASPA and is bound by the WASPA Code of Conduct. Customers have the right to approach WASPA to lodge a complaint in accordance with the WASPA complaints procedure. The South African Rugby Union and/or Planet Sport may be required to share information relating to the BokSquad Services or a customer with WASPA for the purpose of resolving a complaint. WASPA website: www.waspa.org.za

On termination of these terms your permission to use the BokSquad Services and all rights granted to you under these terms will cease; however, these terms will continue to apply to your prior use of the service and anything relating to or arising from such use. On termination the rights of the South African Rugby Union including all intellectual property rights, proprietary rights, and licenses in these terms will survive, as well as all restrictions on use, all limitations on liability and disclaimers.

The BokSquad Services are operated from the Republic of South Africa and are primarily intended for users located within South Africa. We make no representation that the BokSquad Services, or any content available through them, are appropriate for use or available in other jurisdictions.

If you choose to access the BokSquad Services from outside South Africa, you do so at your own risk and are responsible for compliance with all applicable laws in your jurisdiction.

Without limiting the generality of the above:

  • Content Availability: Certain content, features, or subscription services (including BokSquad) may be subject to territorial restrictions and may not be available outside South Africa. We reserve the right to restrict or limit access to any content or services based on your geographic location.
  • Payments and Currency: All fees are quoted in South African Rand (ZAR) unless otherwise specified. You are responsible for any foreign exchange costs, bank charges, taxes, or other fees imposed by your payment provider or local authorities.
  • Data Transfers: By accessing the BokSquad Services from outside South Africa, you acknowledge and agree that your personal information may be transferred to, stored, and processed in South Africa and other countries, which may have different data protection laws than those in your jurisdiction.
  • Regulatory Restrictions: You must not use the BokSquad Services if doing so would violate any applicable export control, sanctions, or other laws or regulations.
  • Service Limitations: We do not guarantee that the BokSquad Services will function in the same manner or with the same performance outside South Africa, including due to network, device, or regulatory limitations.
  • Jurisdiction: Notwithstanding your location, these terms are governed by the laws of the Republic of South Africa, and you agree to the exclusive jurisdiction of South African courts, subject to any mandatory consumer protections that may apply in your country of residence.